at fault / not at fault

Usually five to ten business days. If you’re not at fault and we can identify the other party, we generally waive the excess. A write-off is deducted from the payout.

通常在五到十个工作日内。如果认定您无责任且能确认对方身份，我们一般会免除免赔额。若车辆被判定为全损报废，免赔额将从赔付金额中扣除。