freeze / cancel the card

That’s very useful. It points to skimming, where a card reader has been tampered with to copy your details. I’ll freeze the card now and issue a replacement.

这非常有用。这表明可能是侧录，即刷卡设备被改装以复制您的卡片信息。我会立即冻结该卡并为您补发新卡。